Privacy Policy — How Daraz Play Protects Your Data

1. Introduction

This privacy policy applies to all services provided by daraz play through the website daraz-play.vip and the daraz play mobile application. When we say "daraz play," "we," "us," or "our," we mean the company operating this platform. When we say "you" or "player," we mean anyone who visits, registers, or uses daraz play in any way. We take your privacy seriously because trust is the foundation of everything we do at daraz play.

By creating an account on daraz play, making a deposit, or simply browsing our website, you agree to the practices described in this privacy policy. If you do not agree with how daraz play handles your data, please do not use our services. We encourage you to read this privacy policy in full so you understand exactly what happens with your information when you use daraz play.

2. Data We Collect

Daraz play collects different types of information depending on how you interact with our platform. Here is a clear breakdown of the data we gather:

• Registration data: your name, phone number, date of birth, and email address when you create a daraz play account.
• Payment data: your bKash, Nagad, or Rocket account details when you make deposits or request withdrawals on daraz play.
• Identity verification data: copies of your national ID card or passport if we request verification to comply with regulations.
• Gameplay data: your betting history, game preferences, session duration, and win/loss records on daraz play.
• Device and technical data: your IP address, browser type, operating system, device model, and screen resolution when you access daraz play.
• Communication data: messages you send to our support team, feedback you submit, and any correspondence between you and daraz play.

We only collect data that is necessary to provide our services, comply with legal requirements, and improve your experience on daraz play. We do not collect data that has no clear purpose.

3. How We Use Your Data

Every piece of data daraz play collects serves a specific purpose. We do not collect information just to have it. Here is how we use the data you provide:

• To create and manage your daraz play account, verify your identity, and process your deposits and withdrawals.
• To provide customer support when you contact us with questions or issues related to your daraz play experience.
• To detect and prevent fraud, money laundering, and other illegal activities on the daraz play platform.
• To personalise your experience by recommending games and promotions that match your preferences on daraz play.
• To send you important account notifications such as password changes, withdrawal confirmations, and security alerts.
• To improve our platform by analysing usage patterns, identifying bugs, and understanding which features players value most on daraz play.
• To comply with legal and regulatory obligations that apply to online gaming platforms operating for Bangladeshi players.

Daraz play will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

4. Data Sharing

Daraz play does not sell your personal information to anyone. Period. We do not rent it, trade it, or give it away for marketing purposes. However, there are limited circumstances where we may share your data with third parties:

• Payment processors: when you deposit or withdraw through bKash, Nagad, or Rocket, your transaction details are shared with the relevant payment provider to complete the transaction.
• Regulatory authorities: if required by law, daraz play may disclose your information to government agencies or regulatory bodies.
• Game providers: certain gameplay data may be shared with our game suppliers to resolve disputes or verify game outcomes.
• Security partners: we work with fraud prevention services that may receive limited data to help protect daraz play and its players from criminal activity.

All third parties that receive data from daraz play are contractually obligated to protect that data and use it only for the specific purpose for which it was shared. We conduct regular reviews of our partners to ensure they meet our privacy standards.

5. Cookies and Tracking

Daraz play uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website. Here is what cookies do on daraz play:

• Essential cookies keep you logged in and remember your language and currency preferences on daraz play.
• Analytics cookies help us understand how players navigate the site, which pages are most popular, and where users encounter issues.
• Performance cookies help us optimise page load times and ensure the daraz play platform runs smoothly on all devices.

Daraz play does not use advertising cookies or tracking pixels from third-party ad networks. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features on daraz play.

6. Data Storage and Security

Daraz play stores your data on secure servers protected by industry-standard security measures. All data transmitted between your device and our servers is encrypted using 256-bit SSL technology. Our security infrastructure includes firewalls, intrusion detection systems, and regular security audits to ensure your information remains protected at all times.

We retain your personal data for as long as your daraz play account is active. After you close your account, we keep your data for a period of up to five years to comply with legal and regulatory requirements. After this retention period, your data is permanently deleted from our systems. Payment transaction records may be retained longer if required by financial regulations.

7. Your Rights

As a daraz play user, you have specific rights regarding your personal data. You can exercise any of these rights by contacting our support team:

• Right to access: you can request a copy of all personal data daraz play holds about you.
• Right to correction: if any of your data is inaccurate or outdated, you can ask us to correct it.
• Right to deletion: you can request that daraz play delete your personal data, subject to legal retention requirements.
• Right to restrict processing: you can ask us to limit how we use your data in certain circumstances.
• Right to data portability: you can request your data in a structured, machine-readable format.

Daraz play will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request to prevent unauthorised access to your information.

8. Children's Privacy

Daraz play is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has created an account on daraz play, we will immediately close the account and delete all associated data. If you believe a minor is using daraz play, please contact our support team so we can take action.

9. Policy Updates

Daraz play may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "last updated" date at the top of this page. For significant changes, daraz play will notify you via email or through an in-platform notification. We recommend reviewing this privacy policy periodically to stay informed about how daraz play protects your data.

10. Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have concerns about how daraz play handles your information, reach out to us at [email protected]. Our privacy team is available 24/7 and will respond to your inquiry as quickly as possible. You can also visit our FAQ page for answers to common privacy-related questions about daraz play.